Effective Date: 03/10/2022
|General||Docuvett Pty Ltd ACN 645 218 551 and its related entities (referred to in this document (‘Policy’) as ‘Docuvett’, ‘we’, ‘us’ or ‘our’, ‘the company’) operates the www.Docuvett.com.au website (‘Site’). We are committed to protecting the personal information we collect from you when you use our Site. The Privacy Act 1988 (Cth) (‘Privacy Act’), and the Australian Privacy Principles (‘APP’) govern the way in which we manage your personal information and this Policy sets out how we collect, use, disclose and otherwise manage personal information about you. We will not share or use your personal information, except as described in this Policy or unless you have otherwise provided us with your consent to do so.|
|Collection and Notice||Types of information collected |
To assist us in providing you with the services provided via our Site (‘Services’) we may collect (directly by us or indirectly through our third party providers including without limitation Auspost Digital iD system) information that personally identifies you or allows us to contact you (‘Personal Information’). Personal Information can include but is not limited to: • your name; • contact details (including address, email address, phone number, date of birth); • unique username and password; • sensitive information to assist in the recovery of your lost or forgotten password; • visa and citizenship information, including visa or citizenship status and country of citizenship • driver licence information, including licence number and licence type (e.g. motor vehicle) • passport information, including nationality, passport number and expiry date • birth information, such as a birth certificate number • Medicare information, such as a Medicare card number • facial images • information that your browser sends us whenever you visit our Site (‘Log Data’). Log Data may include information such as your computers internet protocol (‘IP’), your location, the pages of our Site that you visit, the time and date of your visit and the time spent on those pages and other statistics as well as the browser you use and language settings on your computer, phone, tablet or other device you are using to access our Site and/or Services. The type of Personal Information that we collect and hold about you depends on your interaction with us (as explained in more detail below) and with our Site.
Purpose of collection
Personal Information is submitted when you submit an email enquiry via our Site, request our Services or to facilitate access to our customer support features. Some provision of Personal Information is optional. However, if you do not provide us with certain types of Personal Information you may not be able to enjoy the full functionality of our Site or access all Services.
We use your Personal Information in connection with our Services for the following primary purposes:
1. to provide you with the Services;
2. for submission to Auspost Digital iD System for verification of identity purposes in accordance with their privacy statement which can be accessed here: Auspost Privacy Notice.
3. to provide you with customer support features;
4. to help you quickly find services or information;
5. to help us create content most relevant to you; and
6. to alert you to product upgrades, special offers, updated information and other new services from us.
Despite the above, we may also collect, use and hold your Personal Information for the purposes of (without limitation):
(a) issuing tax invoices for Services we may provide to you from time to time;
(b) facilitating our internal business operations, including the fulfilment of any legal requirements; and
(c) analysing our services and customer needs with a view to developing new or improved services.
Method of Collection
Personal Information will generally be collected directly from you where you submit your details through our Site, social media or by email.
We may also collect information from other sources, for example:
1. from third parties such as our related entities other business partners,
2. from publicly available sources of information;
3. from our records of how you use our Services; and
4. from the third parties we list in the section of this Policy with the heading Use and Disclosure.; and
5. from or via Auspost Digital iD System
Whenever you add data, we may collect it and store it with your other Personal Information.
Third party service providers
We may occasionally hire other companies (including without limitation Auspost Digital iD, Hotjar.com and Hydradigital) to provide services (‘Third Party Providers’) on our behalf, including but not limited to handling customer support enquiries, processing transactions, marketing or customer installations. These Third Party Providers will be permitted to obtain only the Personal Information they need to deliver the relevant service. We take reasonable steps to ensure that these Third Party Providers are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.
Our Site may contain links to other websites or social media. These linked sites are not under our control and we accept no responsibility for the conduct of those that operate linked websites or social media platforms. Before disclosing your Personal Information on any other website or social media platforms, we recommend you examine the terms and conditions of using that website or platform and its privacy statement.
|Use and Disclosure||Generally, we only use or disclose Personal Information about you for the purposes for which it was collected (as set out above) or for purposes which are directly related to one or more of our Services or functions and activities. |
We may also disclose Personal Information about you to:
1. Third Party Providers we involve to provide you with the Services. This includes, for example, financial institutions, advertisers and our related entities and other organisations with whom we have affiliations.
2. Other third party product or service providers, who assist us in operating our company (including to assist us in providing you with the products and/or Services that you have requested or have expressed an interest in, customer support, market research, fraud detection and prevention services, payment services and marketing services). These service providers may not be required to comply with our Policy.
3. A third party where it is reasonably necessary to comply with a law, regulation, or valid legal process. If we are required to release your data or other Personal Information, we will provide you with notice unless prohibited by law.
4. A third party if it is necessary and permitted by law in connection with the sale, merger, bankruptcy, sale of assets or reorganisation of our company; and
5. Inform you of community posts, contests and surveys where you direct your information to be used for this purpose. We may share your Personal Information to other parties if you direct or consent to us doing so. These third-parties are then responsible for the privacy of the shared information and we accept no responsibility or liability for the privacy policies or practices of these third parties. You can revoke your consent to share with the third party at any time by contacting us.
With the exception of limited information collected by Google Analytics or Hotjar (refer above), we are not likely to disclose your Personal Information to overseas recipients.
|How we use your Personal Information for Direct Marketing||We may also use your Personal Information so that we, Third Party Providers and our related entities can promote and market products, Services and special offers that we think will be of interest to you (which may include products, services and offers provided by a third party). |
This marketing may be carried out in a variety of ways (including by email, SMS/MMS, or social media) and may continue after you cease acquiring Services from us until you opt-out by emailing admin@Docuvett.com.au
You may opt-out of receiving emails by unsubscribing via the “Unsubscribe” link at the bottom of emails.
|How we hold your Personal Information||We store your Personal Information in different ways, including in paper and in electronic form. We take appropriate and adequate precautions to protect your Personal Information from loss, misuse, unauthorised access or disclosure, alteration, or destruction. |
We have also taken measures to enhance the safety and security of your e- commerce transactions. When you place a booking or access your personal account information, you’re utilising a secure server software SSL, which encrypts your Personal Information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.
Your Personal Information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.
If we no longer need your Personal Information for the purposes for which it was collected or for purposes which are directly related to one or more of our Services or other functions and activities, we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information. This obligation is subject to any legal requirement or court order to retain the information. For the purpose of document vetting, where two or more parties agree to the contents of the document, then certain Personal Information will attach to the document and is required to be maintained (i.e is not removed, destroyed or de-identified by us).
|How we handle data from international visitors||Our Sites are hosted and operated entirely in Australia and are subject to Australian law. |
Any Personal Information that you provide to us is being provided to us solely in Australia and will be hosted on Australian servers. If you are accessing our Site from outside of Australia, you consent to the transfer of your Personal Information to Australia. If you are accessing our Site or using our Services from outside of Australia, you consent to the application of Australia law and understand that Australian local laws may not offer the same privacy protections as the law of your jurisdiction.
|How you can access your personal information||Subject to exceptions allowed by law, you may access the Personal Information we hold about you by making a request to us. If you would like to do so please let us know. You may be required to put your request in writing for security reasons. To the extent permitted by law, we reserve the right to charge a fee for searching for, and providing access to, your Personal Information on a per request basis. |
If you believe the Personal Information we hold about you is inaccurate, incomplete, out of date, or require deletion, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If you wish to access any of your Personal Information that we hold or would like to correct any errors in that information, please contact us using the contact details set out in the Contact Section of this Policy, so that we can consider and respond to your request.
|Data Breach notification||We take our obligation to keep your Personal Information safe seriously. |
If any of our personal data systems are breached or data is misused or lost, then we will take all reasonable and practicable means to contact individuals whose Personal Information is involved. We will advise such individuals of the extent of the data breach (if known) and advise individuals of the most appropriate means of regaining control of their Personal Information. If appropriate, we will also report any eligible data breach to the Office of the Australian Information Commissioner in accordance with the Privacy Act.
|Complaints||You may use the contact details below to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the APP or any binding APP code that has been registered under the Privacy Act. |
If you are unhappy with the way that we handle your complaint you may make your complaint to the Office of the Australian Information Commissioner.
|More information||For more information about privacy in general, you can visit the Office of the Australian Information Commissioner website at http://www.oaic.gov.au/|
|Consent||By accessing or using our Site or Services, you confirm that you have read this Policy and expressly and voluntarily grant your informed consent for us to deal with your Personal Information in accordance with this Policy. You can revoke your consent by contacting us using the contact details in the Content Section above. If you revoke our consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Site or our Services.|